Information We Collect
Personal Information
- Name and contact details
- Billing and payment information
- Reservation and stay preferences
- Identity verification documents
- Communication records
Automated Information
- Website usage and browsing data
- IP address and device information
- Cookies and tracking technologies
- Location data (with consent)
- Security camera footage
How We Use Your Information
Service Delivery
Processing reservations, managing your stay, and providing personalized services at our luxury facilities.
Communication
Sending booking confirmations, updates, promotional offers, and responding to your inquiries.
Security & Legal
Ensuring property security, preventing fraud, and complying with legal obligations in Canada.
Information Sharing
We May Share Information With:
- Service Providers: Payment processors, booking platforms, and maintenance services
- Business Partners: Spa, restaurant, and conference service providers
- Legal Authorities: When required by Canadian law or court orders
- Emergency Services: In case of health or safety emergencies
We Do NOT:
- Sell your personal information to third parties
- Share data for marketing without consent
- Transfer data outside Canada without protection
- Keep information longer than necessary
Your Privacy Rights
Access & Correction
Request access to your personal information and correct any inaccuracies in your data.
Deletion
Request deletion of your personal information, subject to legal and business requirements.
Opt-Out
Unsubscribe from marketing communications while maintaining essential service notifications.
Data Portability
Receive a copy of your personal information in a structured, commonly used format.
Data Security & Retention
Security Measures
- End-to-end encryption for data transmission
- Secure servers with regular security updates
- Access controls and employee training
- Regular security audits and assessments
- Compliance with Canadian privacy standards
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy, typically for 7 years after your last stay for accounting and legal purposes, or until you request deletion where legally permissible.
Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience and improve our services.
Types of Cookies We Use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Website functionality and security | Session |
| Analytics | Understanding usage patterns | 2 years |
| Marketing | Personalized advertisements | 1 year |
| Preferences | Remembering your settings | 1 year |
Policy Updates
This privacy policy was last updated on January 1, 2024.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email.
Privacy Questions or Concerns?
Email: privacy@aetherstormfluxor.info
Phone: (416) 555-0147
Address:
Aetherstorm Fluxor Hotel
Privacy Officer
1200 Bay Street
Toronto, ON M5R 2A5, Canada